Privacy Policy
Personal information of all users is collected, used and disclosed as described in this Statement of Privacy
Collection of your Personal Information
Recyclr Solutions Ltd (“Recyclr”), registered number 16492080 is the data controller responsible for your personal information. We handle your personal information under the lawful bases of (a) performance of a contract, (b) compliance with legal obligations, and (c) legitimate interests, as defined by UK GDPR.
Recyclr collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Recyclr is used solely to respond to enquiries, process billing, and register users. Recyclr does not collect any information about your computer hardware and software.
Use of your Personal Information
You have rights under data protection law, including the rights to access, rectify, erase, restrict handling, object, and data portability. You also have the right to withdraw consent where consent is the basis for handling.
We will retain your personal information only for as long as needed to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Details of specific retention periods can be obtained by contacting us.
Recyclr collects and uses your personal information to handle enquiries. Recyclr might also use personal information to inform you of other products or services available from Recyclr and its affiliates. Recyclr may also contact you via surveys to gather research about your opinions on current services or potential new services that could be offered.
Recyclr does not sell, rent or lease its customer lists to third parties. Recyclr might, from time to time, contact you on behalf of external business partners about a particular offering that might be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
Cookie Policy
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to make sure that the adverts you see online are more relevant to you and your interests.
You can find more information about cookies at the Information Commissioner’s Office
Cookies used on the Website
Where cookies are not strictly needed, we will request your consent before placing them on your device, in line with the Privacy and Electronic Communications Regulations (PECR).
Cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
There are also functional cookies to allow the Website to remember choices you make (such as auto fill contacts forms) and supply enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They might also be used to supply services you have asked for such as watching a video or commenting on a blog. The information these cookies collect might be anonymised and they cannot track your browsing activity on other websites.
Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.
Disclosing your information
For any questions or concerns about this Privacy Notice, please contact our Data Protection Officer at contact@recyclr.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
We will never share your information except where we have your consent; where we are required or permitted to do so by law; to other companies who supply a service to us; or any successors in title to our business.
Other websites
The Website might contain links to other sites which are outside our control and not covered by this notice. The operators of these sites might collect information from you that will be used by them in line with their policy, which might differ from ours.
Changes to our policy
We will notify you of any material changes to this Privacy Notice by updating it on the Recyclr website and, where appropriate, contacting you directly. We reserve the right to change the policy at any time.
Recyclr Solutions Ltd Support Services Policy Effective Date: 1st November 2025
1. Policy Statement
Recyclr is committed to providing exceptional support services to all our customers. This notice outlines the procedures and guidelines for accessing and utilising our support services to ensure efficient, timely, and effective resolution of issues and enquiries.
2. Scope
This notice applies to all users of Recyclr products or services, including but not limited to our customers, employees, and third-party partners.
3. Support Channels
Email contact@recyclr.co.uk
4. Availability
Our standard support hours are from 09:00 to 17:00, Business days. Support requests received outside these hours will be addressed the next business day.
5. Response Time
We aim to respond to all support requests within 2 working hours, depending on the complexity and nature of the request.
6. Prioritisation of Requests
Support requests are categorised and prioritised as follows:
• P1: System outages or significant disruptions of service.
• P2: Issues significantly impacting performance or user experience.
7. Escalation Procedure
If an issue cannot be resolved by the initial support representative, it will be escalated to senior support staff or specialised teams according to the nature of the issue.
8. User Responsibilities
Users are expected to:
• Supply detailed information about their issue or enquiry.
• Cooperate with support staff for troubleshooting and resolution.
9. Feedback and Continuous Improvement
We welcome feedback on our support services at contact@recyclr.com. Continuous improvement is vital to us, and user feedback is a key part of this process.
10. Policy Review and Modification
This notice is dependent on review and amendments. Changes will be communicated through our marketing channel.
